Interior picture of Wigan Bus Station

TfGM Travelshops to trial paperless bus timetables

Transport for Greater Manchester (TfGM) Travelshops and bus stations in Stockport and Oldham will be taking part in a paperless timetable pilot, which will see traditional bus timetables replaced with digital QR codes in the two shops.

From Wednesday 2 June, instead of picking up a traditional paper timetable, customers will use their smartphones to scan the appropriate QR code which will be displayed in store and at stations. This will take them to a TfGM web page where they can find accurate, up-to-date information about their chosen bus service.

This innovative pilot has been introduced in response to challenges seen throughout the Coronavirus pandemic, where frequent changes to bus services have made it difficult to provide up-to-date information through traditional printed timetables.

The paperless trial will give customers the confidence that they are using the most accurate service information, allowing them to plan their journeys in advance.

TfGM Customer Director, Stephen Rhodes, said: “While the pandemic and associated government guidance have presented challenges, it has also been an opportunity to reassess how we can best provide information to our customers, as well as a chance to innovate and make use of new technologies.

“The paperless timetable pilot will mean that, as we welcome more people back on to our public transport network, customers can access the most accurate information from our travel shops and bus stations, making their return as smooth and stress-free as possible.

“It will also be a more sustainable method of delivering customer information, substantially reducing paper waste.

“The pilot will be conducted in two locations and customer usage data and anecdotal feedback will be monitored closely throughout the trial in order to gauge success or changes needed before a roll-out to all travel shops is considered.”

Travelshop representatives will be on hand to explain the new system to any customers that need additional support and where a customer does not have a smartphone, paper timetables will be printed upon request.

Under current restrictions (Step Three), passengers using public transport must remember to wear a face covering, including at transport hubs and interchanges, and in taxis and private hire vehicles, unless exempt. They should also:

  • Keep their distance from other passengers where possible.
  • Clean their hands frequently and carry hand sanitiser.
  • Use contactless payment if they can.

A similar pilot was trialled towards the end of 2020 on 46 bus stop locations across the city-region. These QR codes took customers to the TfGM website where they could view live information on their next service.

The initial pilot will run at Oldham and Stockport Merseyway Travelshops and bus stations, from 2 June until 30 September. For more information please visit www.tfgm.com

For information on public transport across Greater Manchester visit www.tfgm.com, call 0161 244 1000 (7am-8pm, Monday to Friday, and 8am-8pm at weekends and bank holidays) or follow @OfficialTfGM on Twitter.

Contact Information

Transport for Greater Manchester Press Office

0161 244 1055

mediarelations@tfgm.com

Notes to editors

Transport for Greater Manchester (TfGM) is the public body responsible for delivering Greater Manchester’s future transport strategy and commitments.

We also deliver a wide range of day-to day public transport and active travel services and projects to keep the city-region moving and growing.

With around six million journeys a day, we’re working hard to make travel easier through a better connected and well-informed Greater Manchester. To find out more about TfGM please visit tfgm.com/about-tfgm.